{"id":269855,"date":"2020-04-08T15:29:13","date_gmt":"2020-04-08T21:29:13","guid":{"rendered":"https:\/\/93fd47b736.nxcli.net\/QIO\/?page_id=269855"},"modified":"2024-07-23T10:44:13","modified_gmt":"2024-07-23T16:44:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/dsiohn098w.mpqhf.org\/QIO\/telehealth-services-support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1>Telehealth Services Support<\/h1>\n<p><a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/telehealth-regulatory-portal-home\/\"><img loading=\"lazy\" decoding=\"async\" class=\"boxathree card-1 alignnone\" src=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-content\/uploads\/2020\/04\/telehealth_home_icon.png\" alt=\"Home\" width=\"154\" height=\"154\" \/><\/a><\/p>\n<p><a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/telehealth-regulatory-portal\/telehealth-tools\/\"><img loading=\"lazy\" decoding=\"async\" class=\"boxazero card-1 alignnone\" src=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-content\/uploads\/2020\/04\/telehealth_tools_icon.png\" alt=\"Telehealth Tools\" width=\"154\" height=\"154\" \/><\/a><\/p>\n<p><a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/telehealth-regulatory-portal\/educationtraining\/\"><img loading=\"lazy\" decoding=\"async\" class=\"boxafour card-1 alignnone\" src=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-content\/uploads\/2020\/04\/telehealth_education_icon.png\" alt=\"Education &amp; Training\" width=\"154\" height=\"154\" \/><\/a><\/p>\n<p><a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/faq\/\"><img loading=\"lazy\" decoding=\"async\" class=\"boxaone card-1 currentbox alignnone\" src=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-content\/uploads\/2020\/04\/telehealth_faq_icon.png\" alt=\"FAQs\" width=\"154\" height=\"154\" \/><\/a><\/p>\n<p><a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/telehealth-regulatory-portal\/regulatory\/\"><img loading=\"lazy\" decoding=\"async\" class=\"boxatwo card-1 alignnone\" src=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-content\/uploads\/2020\/04\/telehealth_regulatory_icon.png\" alt=\"Regulatory References\" width=\"154\" height=\"154\" \/><\/a><\/p>\n<p><a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/telehealth-regulatory-portal\/partners\/\"><img loading=\"lazy\" decoding=\"async\" class=\"boxafive card-1 alignnone\" src=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-content\/uploads\/2020\/04\/telehealth_partners_icon.png\" alt=\"Partners\" width=\"154\" height=\"154\" \/><\/a><\/p>\n<p><a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/contact-us\/\"><img loading=\"lazy\" decoding=\"async\" class=\"boxafive card-1 alignnone\" src=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-content\/uploads\/2020\/04\/telehealth_contact_icon.png\" alt=\"Contact Us\" width=\"154\" height=\"154\" \/><\/a><\/p>\n<div class=\"clearcontent\">\n<h2>FAQs<\/h2>\n<\/div>\n<div>\n<div class=\"faq\">\n<h3>Billing<\/h3>\n\t\t<div class=\"faq-accordion \" id=\"faq-accordion-1\" data-accordion-group data-conf=\"{&quot;single_open&quot;:&quot;true&quot;,&quot;transition_speed&quot;:300}\">\n\t\t\t\t\t\t\t<div data-accordion class=\"faq-main\">\n\t\t\t\t\t<div data-control class=\"faq-title\">\n\t\t\t\t\t\t<h4><div tabindex=\"0\">Is telemedicine reimbursed at the same rate as in-person services?<\/div><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\">Yes.&hellip; <a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/sp_faq\/is-telemedicine-reimbursed-at-the-same-rate-as-in-person-services\/\" class=\"read-more\">Read More <\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div data-accordion class=\"faq-main\">\n\t\t\t\t\t<div data-control class=\"faq-title\">\n\t\t\t\t\t\t<h4><div tabindex=\"0\">What billing codes\/modifiers are needed to be used for telemedicine encounters?<\/div><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\">When billing professional claims for all telehealth services with dates of services on or after March 1, 2020, and for the duration of the Public Health Emergency (PHE), bill with:&hellip; <a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/sp_faq\/what-billing-codes-modifiers-are-needed-to-be-used-for-telemedicine-encounters\/\" class=\"read-more\">Read More <\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n<p>&nbsp;<\/p>\n<hr \/>\n<h3>Evaluation &amp; Management Codes (E&amp;M)<\/h3>\n\t\t<div class=\"faq-accordion \" id=\"faq-accordion-2\" data-accordion-group data-conf=\"{&quot;single_open&quot;:&quot;true&quot;,&quot;transition_speed&quot;:300}\">\n\t\t\t\t\t\t\t<div data-accordion class=\"faq-main\">\n\t\t\t\t\t<div data-control class=\"faq-title\">\n\t\t\t\t\t\t<h4><div tabindex=\"0\">What mental health\/allied health (occupational\/physical therapy, speech language pathology, etc.) services are covered for telemedicine?<\/div><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\">All evaluation and management code (E&amp;M) provider types and non-E&amp;M providers can complete:<br \/>\n\u2022 Regular office visits<br \/>\n\u2022 E-visit: Must be initiated by the patient, usually through a patient portal;&hellip; <a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/sp_faq\/what-mental-health-allied-health-ot-pt-slp-etc-services-are-covered-for-telemedicine\/\" class=\"read-more\">Read More <\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div data-accordion class=\"faq-main\">\n\t\t\t\t\t<div data-control class=\"faq-title\">\n\t\t\t\t\t\t<h4><div tabindex=\"0\">What restrictions are there on the types of practitioners\/specialists that can bill for telehealth?<\/div><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\">In general, all provider types that can bill an evaluation and management code (E&amp;M) can now bill those services by telehealth, as long as it is clinically appropriate and there&hellip; <a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/sp_faq\/what-restrictions-are-there-on-the-types-of-practitioners-specialties-that-can-bill-for-telehealth\/\" class=\"read-more\">Read More <\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n<p>&nbsp;<\/p>\n<hr \/>\n<h3>General<\/h3>\n\t\t<div class=\"faq-accordion \" id=\"faq-accordion-3\" data-accordion-group data-conf=\"{&quot;single_open&quot;:&quot;true&quot;,&quot;transition_speed&quot;:300}\">\n\t\t\t\t\t\t\t<div data-accordion class=\"faq-main\">\n\t\t\t\t\t<div data-control class=\"faq-title\">\n\t\t\t\t\t\t<h4><div tabindex=\"0\">Are there any restrictions for distance\/location between a patient and practitioner?<\/div><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\">N0 &#8211; However, you should see your state&#8217;s practice laws.&hellip; <a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/sp_faq\/are-there-any-restrictions-for-distance-location-restrictions-between-a-patient-and-practitioner\/\" class=\"read-more\">Read More <\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div data-accordion class=\"faq-main\">\n\t\t\t\t\t<div data-control class=\"faq-title\">\n\t\t\t\t\t\t<h4><div tabindex=\"0\">Are specialist consultations covered? If so, what can that look like (e.g., patient-to-specialist, specialist-to-specialist, PCM-to-specialist)?<\/div><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\">Yes, but more research is needed.\nBilling requirements include:\n\nA consult requires a request from another health care professional for a new or established problem for your evaluation, assessment or&hellip; <a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/sp_faq\/are-specialist-consultations-covered-if-so-what-can-that-look-like-e-g-patient-to-specialist-specialist-to-specialist-pcm-to-specialist\/\" class=\"read-more\">Read More <\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div data-accordion class=\"faq-main\">\n\t\t\t\t\t<div data-control class=\"faq-title\">\n\t\t\t\t\t\t<h4><div tabindex=\"0\">Are any authorizations needed from your agency to deliver telehealth? From the client?<\/div><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\">No. The Centers for Medicare &amp; Medicaid Services (CMS) has created blanket waivers for all Medicare billing. Consent of the patient should still be obtained for the visit and treatment.\u00a0&hellip; <a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/sp_faq\/are-any-authorizations-needed-from-your-agency-to-deliver-telehealth-from-the-client\/\" class=\"read-more\">Read More <\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div data-accordion class=\"faq-main\">\n\t\t\t\t\t<div data-control class=\"faq-title\">\n\t\t\t\t\t\t<h4><div tabindex=\"0\">What procedures\/conditions are covered via telehealth?<\/div><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\">An expanded list of services is available:\u00a0<a href=\"https:\/\/www.cms.gov\/Medicare\/Medicare-General-Information\/Telehealth\/Telehealth-Codes\" target=\"_blank\" rel=\"noopener\">https:\/\/www.cms.gov\/Medicare\/Medicare-General-Information\/Telehealth\/Telehealth-Codes<\/a>\nOver 80 visit types have been added. Providers can conduct telehealth visits in the inpatient, outpatient, long-term care, home health and hospice&hellip; <a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/sp_faq\/what-procedures-conditions-are-covered-via-telehealth\/\" class=\"read-more\">Read More <\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div data-accordion class=\"faq-main\">\n\t\t\t\t\t<div data-control class=\"faq-title\">\n\t\t\t\t\t\t<h4><div tabindex=\"0\">Where can telemedicine encounters originate? Is reimbursement provided for originating site fees?<\/div><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\">Telehealth encounters can originate from any clinic, including a Federally Qualified Health Center (FQHC), a Rural Health Clinics (RHC) and a provider\u2019s home. Reimbursement for originating site fees only apply&hellip; <a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/sp_faq\/where-can-telemedicine-encounters-originate-from-do-you-provide-reimbursement-for-originating-site-fees\/\" class=\"read-more\">Read More <\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div data-accordion class=\"faq-main\">\n\t\t\t\t\t<div data-control class=\"faq-title\">\n\t\t\t\t\t\t<h4><div tabindex=\"0\">Where can practitioners and patients find information on billing codes\/policies and specialties\/services that are covered for telehealth?<\/div><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\">Reference these Centers for Medicare &amp; Medicaid Services (CMS) links:\nCurrent Emergencies webpage: Has all COVID-19 memos, FAQs and fact sheets &#8211;\u00a0<a href=\"https:\/\/www.cms.gov\/About-CMS\/Agency-Information\/Emergency\/EPRO\/Current-Emergencies\/Current-Emergencies-page\">https:\/\/www.cms.gov\/About-CMS\/Agency-Information\/Emergency\/EPRO\/Current-Emergencies\/Current-Emergencies-page<\/a>\nFAQ sheet: A list of FAQs regarding&hellip; <a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/sp_faq\/where-can-practitioners-and-patients-find-information-on-billing-codes-policies-and-specialties-services-that-are-covered-for-telehealth\/\" class=\"read-more\">Read More <\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n<p>&nbsp;<\/p>\n<hr \/>\n\t\t<div class=\"faq-accordion \" id=\"faq-accordion-4\" data-accordion-group data-conf=\"{&quot;single_open&quot;:&quot;true&quot;,&quot;transition_speed&quot;:300}\">\n\t\t\t\t\t\t\t<div data-accordion class=\"faq-main\">\n\t\t\t\t\t<div data-control class=\"faq-title\">\n\t\t\t\t\t\t<h4><div tabindex=\"0\">Can I submit my own question?<\/div><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\">&hellip; <a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/sp_faq\/can-i-submit-my-own-question\/\" class=\"read-more\">Read More <\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"container1\" style=\"float: left;\">\n<div id=\"google_translate_element\"><\/div>\n<p><script type=\"text\/javascript\">\nfunction googleTranslateElementInit() {\n  new google.translate.TranslateElement({pageLanguage: 'en', layout: google.translate.TranslateElement.InlineLayout.SIMPLE, autoDisplay: false}, 'google_translate_element');\n}\n<\/script><script type=\"text\/javascript\" src=\"\/\/translate.google.com\/translate_a\/element.js?cb=googleTranslateElementInit\"><\/script><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"&hellip; <a href=\"https:\/\/dsiohn098w.mpqhf.org\/QIO\/sp_faq\/can-i-submit-my-own-question\/\" class=\"read-more\">Read More <\/a>","protected":false},"author":10,"featured_media":0,"parent":269833,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":["post-269855","page","type-page","status-publish","entry"],"_links":{"self":[{"href":"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-json\/wp\/v2\/pages\/269855"}],"collection":[{"href":"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-json\/wp\/v2\/comments?post=269855"}],"version-history":[{"count":0,"href":"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-json\/wp\/v2\/pages\/269855\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-json\/wp\/v2\/pages\/269833"}],"wp:attachment":[{"href":"https:\/\/dsiohn098w.mpqhf.org\/QIO\/wp-json\/wp\/v2\/media?parent=269855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}