RPM has less restrictions and can be provided to patients wherever they are located. … [Read more...]
Which patients will benefit from RPM?
Patients with chronic diseases and comorbidities (e.g., heart failure, chronic obstructive pulmonary disease, uncontrolled hypertension, diabetes) … [Read more...]
What are the benefits for my patients?
Patients who participate in RPM experience increased engagement in their health and health care; improved access to health information, … [Read more...]
What are the benefits for my practice?
When using RPM, providers see improvements in patient-provider collaboration; patient outcomes; chronic condition management; revenue … [Read more...]
What is the return on investment (ROI)?
While the ROI widely varies, the most prevalent cost savings is seen with the decreased hospital readmission rates and decreased emergency department … [Read more...]
Does health insurance cover RPM?
Medicare pays for RPM, and there are no requirements regarding location, originating site or rural community. Because Medicaid varies by state, … [Read more...]
What are the barriers to establishing a successful RPM program?
Patients who have poor Internet coverage or no Internet will run into issues tracking and sharing their health data. Patients may also have physical … [Read more...]
What is remote patient monitoring (RPM)?
RPM uses digital technology to collect medical information from patients while they are at home and then safely and securely transmits that … [Read more...]
Why is my provider having me do RPM?
RPM helps track your real-time health data from the comfort of your home. The data helps your health care team develop a care or treatment plan that … [Read more...]
How do I get enrolled in RPM services?
Talk with your doctor to find out if he or she participates in RPM. If so, ask whether you are eligible to participate. … [Read more...]
Does my health insurance cover RPM?
Medicare covers RPM services. Because it is an outpatient service, it is billed under Medicare Part B, and you will need to pay the 20-percent … [Read more...]
Is my health information safe? Who has access to my health information with RPM?
RPM services follow the Health Insurance Portability and Accountability Act of 1996 (HIPAA), meaning your health information will be kept private and … [Read more...]
If I participate in RPM, do I still have to see my doctor?
Yes. You and your health care provider(s) are a team and will remain in control of your health and health care plan. RPM provides a layer of support … [Read more...]
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What services should be entered in the portal as part of an ambulance prior authorization request?
The following are the only services that should be entered in the portal as part of your prior authorization request: Base rates Out-of-town … [Read more...]
What is the average timeframe for processing registration applications once they are received from the provider?
Generally, registration applications are processed within two to three business days. Please note that if there is a large number of applications … [Read more...]
Can one facility have multiple accounts with different security administrators for different departments or offices?
Yes. There can be more than one security administrator at each facility. They can manage the users and the NPIs within the organization as it works … [Read more...]
Can someone from my organization attach additional records after a different person in another department of our same organization submits a request in the portal?
Yes, as long as each person has access to the portal and access to the organization in the portal. One person can start the case and another person … [Read more...]
What happens if I cannot access the system?
If you have tried to log in three times unsuccessfully, you will be locked out for 30 minutes. You can access the system again with the same password … [Read more...]
Where can I access the decision letter that is attached to the review submitted through the Mountain-Pacific provider portal?
For any review submitted through the portal, once a decision has been made, a letter will be attached to that review. The letter can be viewed by … [Read more...]
How can I check on the status of a review?
Providers can access Mountain-Pacific’s 24/7 provider portal to check the status of case(s) submitted for review. Details on this functionality will … [Read more...]
How do I upload a medical record or provide other clinical documentation?
Providers should upload all clinical documentation through Mountain-Pacific’s provider portal. Detailed instructions will be presented during training … [Read more...]
Do I need any special software to use the provider portal?
Using the provider portal does not require the installation of special software. However, Chrome or Firefox is the preferred web browser for accessing … [Read more...]
How do providers submit cases for review?
Once the new process is fully implemented, providers will be required to submit cases through the portal. Mountain-Pacific will not accept faxed, … [Read more...]
How do we contact Mountain-Pacific with questions about the portal?
There are multiple ways. Choose from the following: Address: 3404 Cooney Drive Helena, MT 59602 Portal Technical Assistance Phone: (406) … [Read more...]
What services should be requested using the portal?
The following services should be submitted through the portal: - Ambulance transports - Durable medical equipment - Home … [Read more...]
When will Mountain-Pacific begin processing cases through the portal?
April 1, 2019 … [Read more...]
