{"id":2666,"date":"2016-11-07T07:00:58","date_gmt":"2016-11-07T14:00:58","guid":{"rendered":"https:\/\/93fd47b736.nxcli.net\/corporate\/?p=2666"},"modified":"2018-11-01T07:20:30","modified_gmt":"2018-11-01T13:20:30","slug":"creating-safer-work-environment-staff-improves-resident-care","status":"publish","type":"post","link":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/","title":{"rendered":"Success Story: Creating a Safer Work Environment for Staff Improves Resident Care"},"content":{"rendered":"<p><em>November 7, 2016<\/em><\/p>\n<h6>By Mountain-Pacific<\/h6>\n<p><em>Using quality improvement methods, the Weston County Health Services of Wyoming reduced employee injury rates and turnover, which resulted in improved care for its residents.<\/em><\/p>\n<p>JoAnn Farnsworth, nursing home administrator for the Weston County Manor in northeastern Wyoming, learned firsthand that a stable staff is important to ensure quality care for its residents.<\/p>\n<p>\u201cIf you take good care of your staff, they take good care of the residents,\u201d Farnsworth said. \u201cHaving stable staff is vitally important and valuable to families and residents.\u201d<\/p>\n<p>This lesson was an expensive one. In 2011 and 2012, Weston saw a high rate of worker compensation claims, with injury costs of more than $670,000. Worker turnover at the 54-bed, long-term care facility was high. Employee satisfaction was low. Repeatedly bringing in new staff put residents at greater risk for falls, incontinence and isolation and forced residents to work with new caregivers and rebuild relationships and trust.<\/p>\n<p><strong>Forming a committee and using quality improvement tools<\/strong><\/p>\n<p>Something needed to be done\u2014for both staff and residents. To find a solution, the facility created a safety committee. Members included a wide range of staff, from the chief executive officer to human resources to maintenance.<\/p>\n<p>An Occupational Safety and Health Administration (OSHA) assessment uncovered opportunities for improvement and provided possible solutions. The OSHA assessment would point out what areas needed to be improved and also introduced some other ideas to remedy the problems.<\/p>\n<p>The committee applied Quality Assurance Performance Improvement (QAPI) methods, learned from Mountain-Pacific years ago, and other quality improvement tools such as root-cause analysis, small tests of change and SMART (Specific, Measureable, Action oriented, Realistic and Time bound) goals. The committee also used data whenever possible to establish benchmarks and, hand-in-hand with QAPI methods, to evaluate, measure and document issues and solutions.<\/p>\n<p>Solutions included:<\/p>\n<ul>\n<li>Updating OSHA programs<\/li>\n<li>Identifying a way to report safety concerns<\/li>\n<li>Providing education and outreach<\/li>\n<li>Requiring drug screening<\/li>\n<li>Including safety tips in the monthly newsletter<\/li>\n<li>Holding annual department trainings<\/li>\n<li>Sending frequent safety emails<\/li>\n<li>Conducting new hiring training<\/li>\n<li>Providing training on proper lifting<\/li>\n<\/ul>\n<p>To improve safety, the committee bought traction cleats for employees\u2019 shoes and placed heated mats in walkways during winter.<\/p>\n<p>A common cause of staff injury was lifting fallen residents. The committee provided education about how to properly transfer residents. A new lift policy required injured staff to go to the emergency room for a post-injury drug test to ensure employees were not under the influence of drugs or alcohol. Thanks to a grant from OSHA, the facility also got a new mechanical lift.<\/p>\n<p>\u201cI have lifted people off the floor, and it is not an easy thing to do,\u201d Farnsworth said. \u201cThe lift is more comfortable and not as scary for the residents and safer for everyone.\u201d<\/p>\n<p>The new lift policy required staff to use the lift to avoid injury. Not following the policy results in disciplinary action.<\/p>\n<p><strong>Change accomplished<\/strong><\/p>\n<p>After more than two years of monthly meetings and hard work, the committee has achieved measurable change:<\/p>\n<ul>\n<li>In 2015, the turnover rate was less than 20%\u2014the lowest in recent history.<\/li>\n<li>Worker compensation injury rates dropped from 37 in 2012 to just 10 in 2015.<\/li>\n<li>Staff satisfaction increased by more than 35% from 2012 to 2014.<\/li>\n<\/ul>\n<p>Farnsworth recommends facilities struggling with high injury rates and staff turnover contact OSHA for an evaluation. \u201cIt is free of charge and well worth the time and effort,\u201d said Farnsworth.<\/p>\n<p><strong>Mountain-Pacific, a valued partner<\/strong><\/p>\n<p>Mountain-Pacific\u2019s Wyoming Director Pat Fritz has been there for Weston and its staff for the past seven years. Her ongoing support has included providing QAPI techniques, tools, conferences and other learning opportunities.<\/p>\n<p>\u201cWe were introduced to QAPI several years ago, and I remember Pat bringing us a whole binder of information. We still refer to that,\u201d Farnsworth said. \u201cIf we need some help, we are always comfortable contacting her, and she is the best with answering our questions. She is our go-to person!\u201d<\/p>\n<p><em><a href=\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/wp-content\/uploads\/2016\/11\/FINAL_Weston-County-Health-Services__NH-Success-Story.pdf\" target=\"_blank\">Download the PDF<\/a><\/em><\/p>\n<hr \/>\n<p><strong>About Mountain-Pacific\u2014<\/strong>Mountain-Pacific is a 501(c)(3) nonprofit corporation and holds federal and state contracts that allow them to oversee the quality of care for Medicare and Medicaid members. Mountain-Pacific works within its region (Montana, Wyoming, Alaska, Hawaii and the U.S. Pacific Territories of Guam and American Samoa and the Commonwealth of the Northern Mariana Islands) to help improve the delivery of health care and the systems that provide it. Mountain-Pacific\u2019s goal is to increase access to high-quality health care that is affordable, safe and of value to the patients they serve. <a href=\"http:\/\/www.mpqhf.org\" target=\"_blank\">www.mpqhf.org<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>November 7, 2016<br \/>\nBy Mountain-Pacific<br \/>\nUsing quality improvement methods, the Weston County Health Services of Wyoming reduced employee injury rates and turnover, which resulted in improved care for its residents.<br \/>\nJoAnn Farnsworth, nursing home administrator for the Weston County Manor in northeastern Wyoming, learned firsthand that a stable staff is important to ensure quality care for its residents.<br \/>\n\u201cIf you take good care of your staff, they take good care of the residents,\u201d Farnsworth said. \u201cHaving stable staff is vitally important and valuable to families and residents.\u201d<br \/>\nThis lesson was an expensive one. In 2011 and 2012, Weston saw a high rate of worker compensation claims, with injury costs of more than $670,000. Worker turnover at the 54-bed, long-term care facility was high. Employee satisfaction was low. Repeatedly bringing in new staff put residents at greater risk for falls, incontinence and isolation and forced residents to work with new caregivers and rebuild relationships and trust.<br \/>\nForming a committee and using quality improvement tools<br \/>\nSomething needed to be done\u2014for both staff and residents. To find a solution, the facility created a safety committee. Members included a wide range of staff, from the chief executive officer to human resources to maintenance.<br \/>\nAn Occupational Safety and Health Administration (OSHA) assessment uncovered opportunities for improvement and provided possible solutions. The OSHA assessment would point out what areas needed to be improved and also introduced some other ideas to remedy the problems.<br \/>\nThe committee applied Quality Assurance Performance Improvement (QAPI) methods, learned from Mountain-Pacific years ago, and other quality improvement tools such as root-cause analysis, small tests of change and SMART (Specific, Measureable, Action oriented, Realistic and Time bound) goals. The committee also used data whenever possible to establish benchmarks and, hand-in-hand with QAPI methods, to evaluate, measure and document issues and solutions.<br \/>\nSolutions included:<\/p>\n<p>Updating OSHA programs<br \/>\nIdentifying a way to report safety concerns<br \/>\nProviding education and outreach<br \/>\nRequiring drug screening<br \/>\nIncluding safety tips in the monthly newsletter<br \/>\nHolding annual department trainings<br \/>\nSending frequent safety emails<br \/>\nConducting new hiring training<br \/>\nProviding training on proper lifting<\/p>\n<p>To improve safety, the committee bought traction cleats for employees\u2019 shoes and placed heated mats in walkways during winter.<br \/>\nA common cause of staff injury was lifting fallen residents. The committee provided education about how to properly transfer residents. A new lift policy required injured staff to go to the emergency room for a post-injury drug test to ensure employees were not under the influence of drugs or alcohol. Thanks to a grant from OSHA, the facility also got a new mechanical lift.<br \/>\n\u201cI have lifted people off the floor, and it is not an easy thing to do,\u201d Farnsworth said. \u201cThe lift is more comfortable and not as scary for the residents and safer for everyone.\u201d<br \/>\nThe new lift policy required staff to use the lift to avoid injury. Not following the policy results in disciplinary action.<br \/>\nChange accomplished<br \/>\nAfter more than two years of monthly meetings and hard work, the committee has achieved measurable change:<\/p>\n<p>In 2015, the turnover rate was less than 20%\u2014the lowest in recent history.<br \/>\nWorker compensation injury rates dropped from 37 in 2012 to just 10 in 2015.<br \/>\nStaff satisfaction increased by more than 35% from 2012 to 2014.<\/p>\n<p>Farnsworth recommends facilities struggling with high injury rates and staff turnover contact OSHA for an evaluation. \u201cIt is free of charge and well worth the time and effort,\u201d said Farnsworth.<br \/>\nMountain-Pacific, a valued partner<br \/>\nMountain-Pacific\u2019s Wyoming Director Pat Fritz has been there for Weston and its staff for the past seven years. Her ongoing support has included providing QAPI techniques, tools, conferences and other learning opportunities.<br \/>\n\u201cWe were introduced to QAPI several years ago, and I remember Pat bringing us a whole binder of information. We still refer to that,\u201d Farnsworth said. \u201cIf we need some help, we are always comfortable contacting her, and she is the best with answering our questions. She is our go-to person!\u201d<br \/>\n<a href=\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/wp-content\/uploads\/2016\/11\/FINAL_Weston-County-Health-Services__NH-Success-Story.pdf\" target=\"_blank\">Download the PDF<\/a><\/p>\n<p>About Mountain-Pacific\u2014Mountain-Pacific is a 501(c)(3) nonprofit corporation and holds federal and state contracts that allow them to oversee the quality of care for Medicare and Medicaid members. Mountain-Pacific works within its region (Montana, Wyoming, Alaska, Hawaii and the U.S. Pacific Territories of Guam and American Samoa and the Commonwealth of the Northern Mariana Islands) to help improve the delivery of health care and the systems that provide it. Mountain-Pacific\u2019s goal is to increase access to high-quality health care that is affordable, safe and of value to the patients they serve. <a href=\"http:\/\/www.mpqhf.org\" target=\"_blank\">www.mpqhf.org<\/a><\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[24],"tags":[],"class_list":{"0":"post-2666","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-success-stories","7":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Success Story: Creating a Safer Work Environment for Staff Improves Resident Care - Mountain Pacific<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Success Story: Creating a Safer Work Environment for Staff Improves Resident Care - Mountain Pacific\" \/>\n<meta property=\"og:description\" content=\"November 7, 2016 By Mountain-Pacific Using quality improvement methods, the Weston County Health Services of Wyoming reduced employee injury rates and turnover, which resulted in improved care for its residents. JoAnn Farnsworth, nursing home administrator for the Weston County Manor in northeastern Wyoming, learned firsthand that a stable staff is important to ensure quality care for its residents. \u201cIf you take good care of your staff, they take good care of the residents,\u201d Farnsworth said. \u201cHaving stable staff is vitally important and valuable to families and residents.\u201d This lesson was an expensive one. In 2011 and 2012, Weston saw a high rate of worker compensation claims, with injury costs of more than $670,000. Worker turnover at the 54-bed, long-term care facility was high. Employee satisfaction was low. Repeatedly bringing in new staff put residents at greater risk for falls, incontinence and isolation and forced residents to work with new caregivers and rebuild relationships and trust. Forming a committee and using quality improvement tools Something needed to be done\u2014for both staff and residents. To find a solution, the facility created a safety committee. Members included a wide range of staff, from the chief executive officer to human resources to maintenance. An Occupational Safety and Health Administration (OSHA) assessment uncovered opportunities for improvement and provided possible solutions. The OSHA assessment would point out what areas needed to be improved and also introduced some other ideas to remedy the problems. The committee applied Quality Assurance Performance Improvement (QAPI) methods, learned from Mountain-Pacific years ago, and other quality improvement tools such as root-cause analysis, small tests of change and SMART (Specific, Measureable, Action oriented, Realistic and Time bound) goals. The committee also used data whenever possible to establish benchmarks and, hand-in-hand with QAPI methods, to evaluate, measure and document issues and solutions. Solutions included: Updating OSHA programs Identifying a way to report safety concerns Providing education and outreach Requiring drug screening Including safety tips in the monthly newsletter Holding annual department trainings Sending frequent safety emails Conducting new hiring training Providing training on proper lifting To improve safety, the committee bought traction cleats for employees\u2019 shoes and placed heated mats in walkways during winter. A common cause of staff injury was lifting fallen residents. The committee provided education about how to properly transfer residents. A new lift policy required injured staff to go to the emergency room for a post-injury drug test to ensure employees were not under the influence of drugs or alcohol. Thanks to a grant from OSHA, the facility also got a new mechanical lift. \u201cI have lifted people off the floor, and it is not an easy thing to do,\u201d Farnsworth said. \u201cThe lift is more comfortable and not as scary for the residents and safer for everyone.\u201d The new lift policy required staff to use the lift to avoid injury. Not following the policy results in disciplinary action. Change accomplished After more than two years of monthly meetings and hard work, the committee has achieved measurable change: In 2015, the turnover rate was less than 20%\u2014the lowest in recent history. Worker compensation injury rates dropped from 37 in 2012 to just 10 in 2015. Staff satisfaction increased by more than 35% from 2012 to 2014. Farnsworth recommends facilities struggling with high injury rates and staff turnover contact OSHA for an evaluation. \u201cIt is free of charge and well worth the time and effort,\u201d said Farnsworth. Mountain-Pacific, a valued partner Mountain-Pacific\u2019s Wyoming Director Pat Fritz has been there for Weston and its staff for the past seven years. Her ongoing support has included providing QAPI techniques, tools, conferences and other learning opportunities. \u201cWe were introduced to QAPI several years ago, and I remember Pat bringing us a whole binder of information. We still refer to that,\u201d Farnsworth said. \u201cIf we need some help, we are always comfortable contacting her, and she is the best with answering our questions. She is our go-to person!\u201d Download the PDF About Mountain-Pacific\u2014Mountain-Pacific is a 501(c)(3) nonprofit corporation and holds federal and state contracts that allow them to oversee the quality of care for Medicare and Medicaid members. Mountain-Pacific works within its region (Montana, Wyoming, Alaska, Hawaii and the U.S. Pacific Territories of Guam and American Samoa and the Commonwealth of the Northern Mariana Islands) to help improve the delivery of health care and the systems that provide it. Mountain-Pacific\u2019s goal is to increase access to high-quality health care that is affordable, safe and of value to the patients they serve. www.mpqhf.org\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Mountain Pacific\" \/>\n<meta property=\"article:published_time\" content=\"2016-11-07T14:00:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-11-01T13:20:30+00:00\" \/>\n<meta name=\"author\" content=\"Dale Applegate\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dale Applegate\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/\",\"url\":\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/\",\"name\":\"Success Story: Creating a Safer Work Environment for Staff Improves Resident Care - Mountain Pacific\",\"isPartOf\":{\"@id\":\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/#website\"},\"datePublished\":\"2016-11-07T14:00:58+00:00\",\"dateModified\":\"2018-11-01T13:20:30+00:00\",\"author\":{\"@id\":\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/#\/schema\/person\/5e123d3f063699a943fe2077a963b865\"},\"breadcrumb\":{\"@id\":\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Success Story: Creating a Safer Work Environment for Staff Improves Resident Care\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/#website\",\"url\":\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/\",\"name\":\"Mountain Pacific\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/#\/schema\/person\/5e123d3f063699a943fe2077a963b865\",\"name\":\"Dale Applegate\",\"url\":\"https:\/\/dsiohn098w.mpqhf.org\/corporate\/author\/dale_admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Success Story: Creating a Safer Work Environment for Staff Improves Resident Care - Mountain Pacific","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/","og_locale":"en_US","og_type":"article","og_title":"Success Story: Creating a Safer Work Environment for Staff Improves Resident Care - Mountain Pacific","og_description":"November 7, 2016 By Mountain-Pacific Using quality improvement methods, the Weston County Health Services of Wyoming reduced employee injury rates and turnover, which resulted in improved care for its residents. JoAnn Farnsworth, nursing home administrator for the Weston County Manor in northeastern Wyoming, learned firsthand that a stable staff is important to ensure quality care for its residents. \u201cIf you take good care of your staff, they take good care of the residents,\u201d Farnsworth said. \u201cHaving stable staff is vitally important and valuable to families and residents.\u201d This lesson was an expensive one. In 2011 and 2012, Weston saw a high rate of worker compensation claims, with injury costs of more than $670,000. Worker turnover at the 54-bed, long-term care facility was high. Employee satisfaction was low. Repeatedly bringing in new staff put residents at greater risk for falls, incontinence and isolation and forced residents to work with new caregivers and rebuild relationships and trust. Forming a committee and using quality improvement tools Something needed to be done\u2014for both staff and residents. To find a solution, the facility created a safety committee. Members included a wide range of staff, from the chief executive officer to human resources to maintenance. An Occupational Safety and Health Administration (OSHA) assessment uncovered opportunities for improvement and provided possible solutions. The OSHA assessment would point out what areas needed to be improved and also introduced some other ideas to remedy the problems. The committee applied Quality Assurance Performance Improvement (QAPI) methods, learned from Mountain-Pacific years ago, and other quality improvement tools such as root-cause analysis, small tests of change and SMART (Specific, Measureable, Action oriented, Realistic and Time bound) goals. The committee also used data whenever possible to establish benchmarks and, hand-in-hand with QAPI methods, to evaluate, measure and document issues and solutions. Solutions included: Updating OSHA programs Identifying a way to report safety concerns Providing education and outreach Requiring drug screening Including safety tips in the monthly newsletter Holding annual department trainings Sending frequent safety emails Conducting new hiring training Providing training on proper lifting To improve safety, the committee bought traction cleats for employees\u2019 shoes and placed heated mats in walkways during winter. A common cause of staff injury was lifting fallen residents. The committee provided education about how to properly transfer residents. A new lift policy required injured staff to go to the emergency room for a post-injury drug test to ensure employees were not under the influence of drugs or alcohol. Thanks to a grant from OSHA, the facility also got a new mechanical lift. \u201cI have lifted people off the floor, and it is not an easy thing to do,\u201d Farnsworth said. \u201cThe lift is more comfortable and not as scary for the residents and safer for everyone.\u201d The new lift policy required staff to use the lift to avoid injury. Not following the policy results in disciplinary action. Change accomplished After more than two years of monthly meetings and hard work, the committee has achieved measurable change: In 2015, the turnover rate was less than 20%\u2014the lowest in recent history. Worker compensation injury rates dropped from 37 in 2012 to just 10 in 2015. Staff satisfaction increased by more than 35% from 2012 to 2014. Farnsworth recommends facilities struggling with high injury rates and staff turnover contact OSHA for an evaluation. \u201cIt is free of charge and well worth the time and effort,\u201d said Farnsworth. Mountain-Pacific, a valued partner Mountain-Pacific\u2019s Wyoming Director Pat Fritz has been there for Weston and its staff for the past seven years. Her ongoing support has included providing QAPI techniques, tools, conferences and other learning opportunities. \u201cWe were introduced to QAPI several years ago, and I remember Pat bringing us a whole binder of information. We still refer to that,\u201d Farnsworth said. \u201cIf we need some help, we are always comfortable contacting her, and she is the best with answering our questions. She is our go-to person!\u201d Download the PDF About Mountain-Pacific\u2014Mountain-Pacific is a 501(c)(3) nonprofit corporation and holds federal and state contracts that allow them to oversee the quality of care for Medicare and Medicaid members. Mountain-Pacific works within its region (Montana, Wyoming, Alaska, Hawaii and the U.S. Pacific Territories of Guam and American Samoa and the Commonwealth of the Northern Mariana Islands) to help improve the delivery of health care and the systems that provide it. Mountain-Pacific\u2019s goal is to increase access to high-quality health care that is affordable, safe and of value to the patients they serve. www.mpqhf.org","og_url":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/","og_site_name":"Mountain Pacific","article_published_time":"2016-11-07T14:00:58+00:00","article_modified_time":"2018-11-01T13:20:30+00:00","author":"Dale Applegate","twitter_misc":{"Written by":"Dale Applegate","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/","url":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/","name":"Success Story: Creating a Safer Work Environment for Staff Improves Resident Care - Mountain Pacific","isPartOf":{"@id":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/#website"},"datePublished":"2016-11-07T14:00:58+00:00","dateModified":"2018-11-01T13:20:30+00:00","author":{"@id":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/#\/schema\/person\/5e123d3f063699a943fe2077a963b865"},"breadcrumb":{"@id":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/creating-safer-work-environment-staff-improves-resident-care\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/"},{"@type":"ListItem","position":2,"name":"Success Story: Creating a Safer Work Environment for Staff Improves Resident Care"}]},{"@type":"WebSite","@id":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/#website","url":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/","name":"Mountain Pacific","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/#\/schema\/person\/5e123d3f063699a943fe2077a963b865","name":"Dale Applegate","url":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/author\/dale_admin\/"}]}},"_links":{"self":[{"href":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/wp-json\/wp\/v2\/posts\/2666"}],"collection":[{"href":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/wp-json\/wp\/v2\/comments?post=2666"}],"version-history":[{"count":0,"href":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/wp-json\/wp\/v2\/posts\/2666\/revisions"}],"wp:attachment":[{"href":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/wp-json\/wp\/v2\/media?parent=2666"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/wp-json\/wp\/v2\/categories?post=2666"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dsiohn098w.mpqhf.org\/corporate\/wp-json\/wp\/v2\/tags?post=2666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}