Once the new process is fully implemented, providers will be required to submit cases through the portal. Mountain-Pacific will not accept faxed, mailed or emailed requests unless a provider seeks and is granted an exemption from the Montana Department of Public Health and Human Services. If you cannot submit through the portal, please contact the appropriate Medicaid program officer to seek approval for fax or mail submission:

Provider training sessions for using the portal are scheduled for March 27th and March 29th. Registration instructions are posted on the Education and Training tab of this webpage. Additionally, a training session will be recorded and posted in this section for on-demand review.